Contact
Contact
For product or account assistance, use the verified support options displayed on the official W99AU website. Do not send passwords, bank logins or one-time codes by email or social media.
Account and service questions
Use the official W99AU website’s listed support channel and check the web address carefully before entering personal information. Keep a record of your communication and avoid responding to unsolicited messages that claim to be from support.
Safety and support
This information site cannot provide emergency, legal, financial or counselling support. For free confidential help with gambling harm, contact Gambling Help Online on 1800 858 858 or visit its official website.
Report suspected scams
If you think a message or website may be fraudulent, stop contact, retain evidence and report it through official channels such as Scamwatch. Contact your bank quickly if you have shared payment information.